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Help & FAQs

Frequently Asked Questions

  1. What forms of payment do you accept?
  2. How can I contact Customer Service for information regarding an order?
  3. What is my password and how do I get one?
  4. I purchased a Download product, but need to download it again. How do I access my downloaded purchases?
  5. Is my credit card and other personal information secure?
  6. Do you ship internationally?
  7. Will you send a tracking number to me when my order has shipped?
  8. Can I ship to a different address?
  9. Do you have a Size Chart for the Costumes?


1. What forms of payment do you accept?

We accept Ameican Express, Discover Card, MasterCard and Visa. You can order from our secured site 24 hours a day, 7 days a week, 365 days a year.

2. How can I contact Customer Service for information regarding an order?

Email us at support(at)houseofaberrant.com or use the form on the "Contact Us" page. You may also call us Toll Free @ 866-647-4246 (9:00A - 5:00P Pacific Time)

3. What is my password and how do I get one?

You create a password when you sign up on our site and create an Account. At that time, you'll be asked to enter a password of your choice. Should you forget your password click the "Password Forgotten" link on the My Account page and we will send it to your email account on your request.

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4. I purchased a Download product, but need to download it again.

How do I access my downloaded purchases? After your transaction is approved you should have seen a download area towards the bottom of the confirmation page. You can also log into your Account and go to Order History to find your Downloads. You are automatically given 2 opportunities to Download the product; if you have any problems please contact Customer Service.

5. Is my credit card and other personal information secure?

Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption, the highest standard allowed. On another note - You should never share your username or password with anyone. View the Privacy page for more info.

6. Do you ship internationally?

We do have International Shipping options set up through USPS to Canada and the United Kingdom. Shipping times can vary as some products are shipped through two destinations and because of the normal customs process. Standard shipping estimate is 2 weeks for Canada or the UK. For any other countries, you must email us first with the product your interested in and your full address, we will then reply with a shipping quote. Please use the Contact Us form and in subject enter International Shipping. Please note, we do not pay any Duty Tax or VAT you as the buyer would be responsible for any fees incured at time of import. Your billing address must match the shipping address or your order will be cancelled.

7. Will you send a tracking number to me when my order has shipped?

We will notify you when your item(s) have shipped and what delivery service was used if it wasn't specified.
You will be provied a tracking number(s) at that time after your order has shipped. You can also login to your My Account and view the order history, we will enter tracking numbers there as well.

8. Can I ship to a different address?

Maybe, for US orders only. Your US order however may be delayed if a confirmation is requested. Avoid delays by either adding the address to your account through your credit card company. If using PayPay utilize their confirm another address feature. We reserve the right to hold any order until confirmation can be made. Billing and shipping addresses must match for International orders, no exceptions unless approved prior to order being placed.

9. Do you have a Size Chart for the Costumes?

Yes, for Women's costumes click here. For Men's costumes click here. Please note if there is not a size selection then those are One-Size only and will be described within the description.

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